Division: Corporate
FLSA Status: Exempt
Department: Operations
Reports To: Chief Administrative Officer (CAO)
Salary: $75,000.00 – $80,000.00 per year
Overview:
The Site Operations Manager plays a pivotal role in ensuring the smooth and efficient operation of our medical facility. This role is responsible for overseeing daily operations, optimizing workflows, ensuring compliance, and maintaining high-quality patient care. As a leader in the organization, you will manage staff, enhance operational processes, and work closely with leadership to meet strategic goals.
Key Responsibilities:
- Leadership & Staff Management: Guide and support the medical facility staff, ensuring alignment with the company’s mission and values.
- Onboarding & Support: Oversee the onboarding process for new medical staff, ensuring a seamless integration with the team and offering continued support as needed.
- Collaboration & Communication: Partner with medical staff, medical directors, and executive leadership to synchronize operational goals with organizational priorities.
- Process Improvement: Identify areas for improvement, implement best practices, and streamline processes to ensure quality patient care and operational efficiency.
- Scheduling & Staffing: Assist in managing the schedules for the medical staff, ensuring that staffing ratios align with company standards and patient needs.
- On-Site Visits & Engagement: Conduct weekly visits to assigned facilities, including provider shadowing, committee meetings, and connecting with the medical team on ongoing initiatives.
- Recruitment Support: Coordinate site visits for prospective providers, ensuring an outstanding experience and representing the company’s values.
- Admin On-Call Support: Participate in the on-call admin rotation to address any unexpected staffing changes in accordance with company policies.
- Meetings & Coordination: Attend and contribute to team meetings and joint operations committees (JOCs), supporting technological setups and facilitating collaboration.
- Administrative Oversight: Address and escalate administrative issues in a timely manner, including behavioral concerns when necessary.
- Co-Management Program Development: Lead and support strategies for patient co-management programs across the assigned facilities.
- Other Duties as Assigned
Required Qualifications:
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role.
- Experience: Minimum of 3-5 years of experience in healthcare operations management within a group practice or health system environment.
- Skills & Abilities:
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Ability to work independently with initiative and a proactive mindset.
- Proficient in Microsoft Office (Word, Excel, Teams, and PowerPoint).
- Strong communication skills, both verbal and written, with an ability to lead and train staff effectively.
- Process-driven with a commitment to continuous improvement.
Education/Experience Requirements:
- Required: Bachelor’s degree in Business Management, Healthcare Administration, or a related field.
- Preferred: Master’s degree in Business Management or Health Administration.
Work Environment:
- Hybrid work model, with a mix of office and on-site facility work.
- Travel: 60%
Why Join Us:
As part of our team, you’ll work alongside passionate professionals who are committed to delivering exceptional patient care. We value flexibility and support work-life balance, ensuring that you have time to pursue your personal interests while excelling in your career.
