Pioneer’s Quality Corner Featuring Firas Alzaiem, MD

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Pioneer’s success is dependent on our unwavering commitment to deliver quality medical care. One of our medical staff members is an example of the Pioneer way, using the Three Pillars: Teamwork, Compassion, and Patient-Centric Care. Dr. Firas Alzaiem joined Pioneer Medical Group in September 2021. Congratulations to Dr. Alzaiem who earned a 100% composite score, meeting all outcome measure and process measure goals for the month of January.

WHEN WE ASKED DR. FIRAS ALZAIEM WHAT LED TO HIS SUCCESS, HE SHARED THESE THOUGHTS

“Fascinated by mysteries & problem solving and motivated by the desire to help others, I knew I wanted to be a physician since childhood.

I believe there are 2 sides to treating my patients. The first side involves gathering symptoms and stories to help me get to the bottom of what’s going on, like piecing together a puzzle. The second side involves building relationships and connecting with my patients.

I truly enjoy helping people, so I don’t adhere to the old-fashioned doctor-patient relationship. I like to take it to the next level by getting to know my patient better, leading the conversation, and revisiting the purpose of their visit. Sometimes patients just need someone to talk to.

I chose Pioneer, because of the level of care and compassion they provide for their patients. I experienced this firsthand when my father was in the hospital under the care of Dr. Kalpesh Patel. I was so moved that I held on to Dr. Patel’s business card until the time came for me to apply. Through this experience, I learned the importance of treating every patient like I would want my loved one to be treated.

When treating patients, I believe it’s important to have a plan and make a connection early to establish trust. Involving the patient and their loved ones in decision making, ensuring the patient and their loved ones understand what’s happening, and letting them know when they should expect discharge are important to me. In my mind, the worst thing a physician can do is walk into a patient’s room for five minutes to say hi and bye.”

Patient Testimonial

Dr. Alzaiem,

I wanted to send you a personal note of thanks. You provided care to my husband (Jerrel Vunovich) while he was in the ICU at our Wesley Chapel facility with COVID Pneumonia last week. He was very ill, and it was a serious situation. I am so very thankful for the exceptional care you provided to him. And beyond that the compassion and personal touch in your conversations and interactions with him. He truly felt cared about as much as he was cared for. He is home and doing well in his recovery.

-Julie Harrelson-Vunovich, CPMSM, CPCS

Director, Provider Data and Credentialing – AdventHealth Corporate

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